Multichannel contact centre
A specialist team reaching debtors by phone, SMS, email, WhatsApp Business and formal letters, choosing the right channel for each case.
What we do
Our services
From the invoice approaching its due date to the account that stalled months ago, each stage gets the follow-up, negotiation and documentation it needs — so your receivables stay under control at all times.
01
Debt & receivables collection
Overdue balances turned into cash, through disciplined follow-up and contact that protects your image.
We take over your overdue receivables, verify the supporting documents and balances, then build a follow-up track for each file based on its size, age and the debtor's history with you. Our team contacts debtors on your behalf through documented channels, works to secure a clear commitment to pay, and follows it through until the file is closed.
What's included
- Document review and balance verification before any contact begins
- Regular, multichannel contact with debtors on a defined follow-up schedule
- Written notices and demand letters in a professional format you approve
- Every contact and its outcome logged in the file record
- Promise-to-pay tracking until payment is actually made
Ideal forBusinesses with a build-up of overdue balances and no dedicated team to chase them.
Expected outcome
Lower overdue balances, steadier cash flow, and far less of your team's time spent chasing.
02
Defaulted account management
We understand why payment stopped — then build a solution that can actually be delivered.
A defaulted account needs different handling from a routinely late one. We start by analysing the debtor's position and why they stopped paying: temporary hardship, a service dispute, genuine inability to pay, or avoidance. Based on that diagnosis, we recommend the right path — from amicable settlement through to preparing the file for legal action where needed.
What's included
- Diagnosis of default causes and classification of files by likelihood of payment
- Updating contact details for unreachable debtors, within legal limits
- Negotiation of staged solutions that match the debtor's real capacity
- Identification of disputes and objections, escalated to you with supporting documents
- Complete, documented files prepared for the legal route when required
Ideal forPortfolios with aged or long-defaulted accounts, or debtors who have stopped responding.
Expected outcome
Recovery of balances previously written off as hard to collect, and a clear decision on every file: settle, pursue or escalate.
03
Settlements & payment plans
A realistic agreement that gets honoured beats a full claim that stays unpaid.
When a debtor can't pay in one go, we work out a payment plan that fits their capacity and protects your rights. No settlement, discount or schedule is agreed outside the authority you grant us or without your written approval. We then document the agreement, track every instalment on its due date, and step in early at the first sign of slippage.
What's included
- Assessment of the debtor's ability to pay and the most suitable structure
- Clear, written repayment agreements
- Strict adherence to the discount and term limits you set
- Reminders ahead of each instalment and immediate follow-up on any delay
- A dedicated report on agreement status: on track, in arrears, completed
Ideal forBusinesses that prefer steady recovery while keeping the customer relationship intact.
Expected outcome
More debtors paying consistently, predictable cash inflows, and files closed by mutual agreement.
04
Accounts receivable follow-up
We catch late payment before it becomes default.
The best collection starts early. We follow your current invoices before and immediately after their due dates, with professional reminders and consistent follow-up, reducing the number of accounts that slide into later stages of delinquency. This service works as an extension of your finance function — in your name and in your voice.
What's included
- Pre- and post-due reminders in agreed formats
- Confirmation of invoice receipt and early resolution of administrative delays
- Balance reconciliation with customers and flagging of discrepancies
- A regularly updated receivables ageing report
- Early-warning alerts on accounts showing signs of distress
Ideal forBusinesses with recurring credit sales, and companies looking to cut days sales outstanding.
Expected outcome
More invoices paid on time, fewer overdue balances, and a clearer view of receivables ageing.
05
Periodic reporting
Every file in plain view; every figure explained.
We don't ask for trust without evidence. You receive regular reports showing what has been collected, what is under settlement, what could not be recovered and why, and the next step on every file. Reports are shaped around your needs: an executive summary for management and file-level detail for the finance team.
What's included
- Periodic performance report at the agreed frequency
- Executive summary of key indicators: amounts collected, contact rate, promises to pay
- File-level detail showing the latest action and its outcome
- Analysis of recurring default causes, with credit-policy recommendations
- Periodic review meetings with your account manager on request
Ideal forAll our clients — and available as a standalone service for businesses wanting an analytical view of their portfolio.
Expected outcome
Data-driven financial decisions, tighter portfolio control, and full transparency on collection performance.
06
Tailored corporate solutions
A collection programme built around your business — not an off-the-shelf package.
For large, sensitive or specialised portfolios, we design a complete programme grounded in your internal policies, your brand voice and your sector's requirements. Together we define performance indicators, settlement authority, escalation paths, and the format and timing of reports — then commit to them in writing.
What's included
- Diagnostic session on your portfolio and current credit policies
- Bespoke collection plan and escalation paths
- Approved contact scripts and messages aligned with your brand
- Service-level agreement (SLA) with clear performance indicators
- Dedicated team or account manager, depending on portfolio size
Ideal forLarge companies, multi-branch groups, and organisations with high-volume portfolios or special requirements.
Expected outcome
A collection operation that works like an in-house department, with the flexibility of outsourcing and the discipline of a written agreement.
Supporting capabilities
The tools behind every service
Documented communications
Call recording and archiving of messages and correspondence, protecting all parties and allowing any interaction to be reviewed when needed.
Digital case tracking
A case-management system logging every action, date and outcome, feeding reports with accurate, current data.
Legal coordination when needed
Where an amicable solution fails, we prepare the file and coordinate with licensed law firms chosen or approved by the client. We do not practise law ourselves.
Contact-data updating
Lawful procedures to reach debtors whose contact details have changed, within the limits the regulations allow.
Payment-plan structuring
Flexible models (deposit plus instalments, stepped instalments, or full-and-final settlement) submitted to you for approval.
Balance reconciliation & data cleansing
A review of portfolio data before work begins, correcting errors that stall collection or trigger disputes.
Engagement models
A model that fits your portfolio
We set the engagement model after reviewing your portfolio, based on its size, debt age and the services required. Fees are confirmed in a written proposal before work begins — no hidden charges.
Contingency fee
An agreed percentage of amounts actually collected. Our fees are tied directly to our results; well suited to collection and defaulted accounts.
Fixed fee
A monthly or per-file fee, suited to ongoing AR follow-up and reporting, where the workload is steady and predictable.
Hybrid
A reduced base fee plus commission on amounts collected. A balanced option for large portfolios or tailored programmes combining several services.
No work begins before a service agreement is signed, setting out scope, authority, fees and confidentiality requirements.
Not sure which service fits?
Send us a short description of your portfolio and we'll recommend the right combination of services.